10 Best AI Chatbot Tools for Conversations and Customer Engagement

Category 24: Chatbot

AI chatbots can answer questions, guide visitors, qualify leads, retrieve knowledge, and automate parts of customer support.

1. Intercom — https://www.intercom.com/

Intercom provides AI-powered customer-service tools for answering questions, resolving support requests, and assisting human support teams.

2. Zendesk — https://www.zendesk.com/

Zendesk combines customer-support software with AI agents and automation for managing customer conversations.

3. Tidio — https://www.tidio.com/

Tidio combines live chat, AI customer-service automation, and messaging tools for websites and online businesses.

4. Chatbase — https://www.chatbase.co/

Chatbase allows businesses to build customized AI support agents using their own information and website content.

5. Botpress — https://botpress.com/

Botpress provides a platform for building and deploying customizable AI agents and conversational experiences.

6. Voiceflow — https://www.voiceflow.com/

Voiceflow helps teams design, build, test, and deploy conversational AI agents.

7. Manychat — https://manychat.com/

Manychat provides automated conversational marketing across messaging and social-media channels.

8. Freshchat — https://www.freshworks.com/live-chat-software/

Freshchat provides customer messaging, automated support, and AI-powered conversational experiences.

9. Landbot — https://landbot.io/

Landbot provides visual tools for building conversational experiences and automated chatbot workflows.

10. Drift — https://www.salesloft.com/platform/drift

Drift provides conversational marketing and buyer-engagement functionality within the Salesloft platform.

Conclusion: Effective chatbots should provide useful answers, make escalation to humans straightforward, and clearly handle situations they cannot reliably resolve.

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